So I have to do a huge shout out of gratitude to the company Show Me Your Mumu. The bestie had our bridesmaid dresses picked out as soon as she was engaged and began planning. They are perfect for a beach wedding in Mexico. We each picked a different style dress in the chosen color. My dress arrived and fit great, well except for the length but I'm 5'1 so that's to be expected. However, the color was much brighter than expected. I called the company to see if they would do a return. The woman was friendly, helpful and very informed. I sent them photos side-by-side of my actual dress and the website photo. They agreed to a return even though I exceeded the time line. I sent the dress back on April 27, but should have waited. As we began searching for other dresses nothing was quite right. Even though the Show Me Your Mumu dress was bright it would work, be pretty and
was a perfect fit for all of us bridesmaids. So... I needed to reorder my original dress. This week arrived and I decided to get some things settled for the wedding. I began looking through my statements and realized I never received a refund for my dress. I called customer service but they were closed and on top of that I couldn't find my receipt for mailing back the dress. My stomach instantly dropped and I was worried for the rest of the evening. The next morning I called customer service and was greeted for the second time by the friendliest customer service representative. She apologized instantly for the discrepancy and was about to issue me a refund. I asked if I could reorder the same dress and she immediately processed the order herself. She applied my refund, did not charge me shipping for the return and even refunded me 10% off for being a first time customer. I understand that there were discrepancies on both sides. The Show Me Your Mumu website colors did not match the actual dress and they did not immediately refund my money. However, they allowed me to return outside of the time frame, took the time to pleasantly do every transaction and applied a discount that I was not aware existed. Overall, this has been a great experience that could have turned out much differently. Thank you Show Me Your Mumu!!!
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